What We Do
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Products
- GSPL SMS – Our flagship product, GSPL Service Management System (SMS).
- GSPL IoT Platform – End-to-end IoT solution covering equipment controller design, controller firmware, IoT Module design and supply, IoT Module programming, Mobile App for Device Control and Performance Monitoring, Backend Management System and AI driven insights into performance and error resolution.
- GSPL AI/ML Service Tools – AI driven Spares demand forecasting, Forecasting Service Delivery Measures ad Indices, Service LLM for Repair Knowledge, Chatbot.
Enablers
- Customized Software Development including design, development, hosting, maintenance and support.
- EAI / SOA / Microservices / Big Data / AI.
Consulting
- Technology – Software Design, Development, Choice of Technology, Testing, Deployment CI/CD pipelines, Hosting, IoT Hardware, Security, Privacy guidelines, BCM, DRM.
- Service Business – Design of Customer Service Delivery Processes, Workflows and Structure.
- IT Infrastructure Support and Maintenance Services
Proven Impact
Explore Our Case Studies & Latest Sucess Stories.
Reduced Jobsheets: India’s leading mobile company cut daily jobsheet volumes by 46% using innovative device detection modules.
Reduced Jobsheets: India’s leading mobile company cut daily jobsheet volumes by 46% using innovative device detection modules.
Improved Service Quality: Re-repairs reduced significantly through advanced diagnostics and competency management.
Improved Service Quality: Re-repairs reduced significantly through advanced diagnostics and competency management.
Optimized Inventory: Excess stock minimized, resulting in significant cost savings without service delays.
Optimized Inventory: Excess stock minimized, resulting in significant cost savings without service delays.
Decreased TAT: Efficient escalation and transfer processes reduced turnaround time across service categories.
Decreased TAT: Efficient escalation and transfer processes reduced turnaround time across service categories.
Prevention of Product Failures: Real-time feedback loops helped avoid large-scale failures at product launches.
Prevention of Product Failures: Real-time feedback loops helped avoid large-scale failures at product launches.