GSPL Service Management System (GSPL SMS)
GSPL-SMS(Service Management Service) is one of the most comprehensive offerings to the Service Industry, which we tailor to suit our clients' needs. SMS is more than just your average 'CRM' which is adjusted for service work, it is a very WIDE system catering to a lot of different problems with multiple modules working in tandem to represent an entire service life cycle of good or services depending upon your needs and particular workflows.
Overview
The GSPL-SMS contains the following modules which are tailor-made for the after-sales and service domain:
Customer Identification
- Equipment Association
- Equipment Registration
Customer Contact Mediums
- Emails
- Social media
- Website
- Messages, etc.
- Product type - White good, Consumer goods, etc
- Service type - Installation, Breakdown, Maintenance, Upgrade/updates, Usage(Know Hows?)
- Service location - Onsite, Service Center
- Delivery Agent - Direct Engineer(Company's Engineer), Indirect Engineer (Outsourced or ASP's Engineer)
- Service Sponsor - Customer, ASP, Company
- Product Logistics - carry in, mailed
- Product Coverage - In Warranty, Out Warranty, Service Contract
- Service Coverage - IN or OUT
- Customer Location - Serviceability
Virtual Response
- Support provided via Air or Wire to customer.
- Voice Call
- Video
- Chats, etc
- Q&A with customer to provide support, if not resolved respond physically.
Physical Response
- Manpower Management
- Direct Manpower - On Company's Payroll
- Outsource Manpower - Individual, Subcontractor, Company
- Location
- Company to Customer (On-site)
- Customer to Company (Carry-in)
- Logistics
- Warehousing
- Purchase
- Vendor Management
- System Planning & Support
- Training & Education
- Management Information System - Business Intelligence
- Tables
- Outline Aggregate/ Raw Data
Service KPI Reports
- Performance Metrics
- Service Level Agreements
- Customer Satisfaction
- Response Time Analytics
- Resolution Rate Tracking
- Entire Life Cycle
- Customer Identification- Equipment association/Registration
- Customer Service Install Base
- Multiple Customer Location Handling
- Service history
- Warranty Management
- NPS
- Account Receivables
- Account Payable
- Invoice to self / Customer
- Tax / no-tax calculation
- Vendor Bills
- Travel
- Transportation
- Labour
- Spare part
- Local Purchase
- Order Management
- Substitutes / Alternatives (FG & Spare Parts)
- Complimentary
- NLA list
- Multiple Item Condition
- Goods refurbished & damaged.
- Source - Purchase
- FOC
- Complimentary
- Part Order Costing
- Weighted Average
- Actual Cost
- Standard Cost
- Floating Cost
- Sale & Purchase
- Defective transaction
- Stock Transfer
- Return Management
- Costing and Pricing
- Quality Management
- Completely integrated with 3rd party ("DHL, Blue Dart, Delhivery, etc")
- Packaging list
- AWB Generation
- Movement
- Service platforms apple gsx /Google
- SAP (For Inventory, AR/AP)
- Oracle (For Inventory, AR/AP)
- Integration with GSTIN & E-challan
- Integration with WhatsApp and SMS
- DAP
- Manpower Tracking
- Payouts
- AMC
- Warranty Extension
- Maintenance Contract
- Service Contract
- Managing Coverage
- Serviceability
- Managing Cost Incidents
- Managing Revenue Incident
Spare Part Store
- Purchase internal
- Purchase external
- Stock Transfer
Service Management System
Service Management System starts right after a consumer has purchased the goods or service and hence is also known as After Sales Support . and goes on till the time the goods or services end of life and even beyond in the case where the spare part of the goods are refurbished.
What is Support and How do we deliver Support ?
"Support" is any kind of troubleshooting or help with regards to usage, maintenance, or upgrade /update of any goods or services. To deliver this support the customer needs infrastructure, manpower, a set of processes and associated activities including software to monitor, manage and optimize service levels. After-sales support isn't just a service, it's a strategic advantage that drives customer satisfaction, brand loyalty, and revenue growth.
GSPL's Service Management System (SMS) integrates seamlessly with every stage of your after-sales journey, enhancing efficiency while adhering to our core Q.C.D.R. Principles:
Proven Impact
Explore Our Case Studies & Latest Sucess Stories.
Reduced Jobsheets: India’s leading mobile company cut daily jobsheet volumes by 46% using innovative device detection modules.
Reduced Jobsheets: India’s leading mobile company cut daily jobsheet volumes by 46% using innovative device detection modules.
Improved Service Quality: Re-repairs reduced significantly through advanced diagnostics and competency management.
Improved Service Quality: Re-repairs reduced significantly through advanced diagnostics and competency management.
Optimized Inventory: Excess stock minimized, resulting in significant cost savings without service delays.
Optimized Inventory: Excess stock minimized, resulting in significant cost savings without service delays.
Decreased TAT: Efficient escalation and transfer processes reduced turnaround time across service categories.
Decreased TAT: Efficient escalation and transfer processes reduced turnaround time across service categories.
Prevention of Product Failures: Real-time feedback loops helped avoid large-scale failures at product launches.
Prevention of Product Failures: Real-time feedback loops helped avoid large-scale failures at product launches.