Last updated: 27th November, 2025
1. Introduction
Welcome to cherrysmemories.com.au (the “Website”). We (the “Company”, “we”, “us”, or “our”) are committed to protecting your privacy and ensuring you have a positive experience on our Website. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you use our Website, and your rights related to that information.
2. Who we are & how to contact us
Company name: Cherry Memories
Website: cherrysmemories.com.au
Contact email: info@cherrysmemories.com.au
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details above.
3. What information we collect
We may collect the following types of information when you interact with our Website:
- Personal Information — information you provide voluntarily, such as your name, email address, postal address, phone number, and any other contact or identity details when you fill out forms (e.g. contact form, newsletter subscription, order form), place orders, or otherwise communicate with us.
- Usage / Non-Personal Information — information automatically collected when you visit our Website, such as your IP address, browser type, device type, operating system, pages visited, referral/exit pages, date and time of access, and other analytics or log data.
- Cookies and Tracking Data — we may use cookies or similar tracking technologies (e.g. local storage, web beacons) to collect information about your browsing behaviour and device, for purposes described below.
4. How we collect information
- Information you provide directly: when you fill out contact forms, subscribe to newsletters, place orders, or otherwise communicate with us.
- Automatic / technical collection: via cookies, log files, analytics tools, and similar technologies whenever you visit or interact with our Website.
- Third-party services: if we use third-party tools (e.g. analytics, marketing, payment gateways), those services may collect data on our behalf.
5. Why we collect your information / Purposes of processing
We use the information we collect for purposes including:
- To provide and manage our services, fulfil orders, deliver products or communications.
- To respond to your inquiries, requests or support needs.
- To send you newsletters, promotional materials and updates (only with your consent, where required).
- To improve and optimise our Website — including analysis of website traffic, user behaviour, and performance.
- To detect, prevent, and address technical issues, security, fraud or abuse.
- To comply with legal obligations and enforce our rights and terms.
6. Disclosure of Information / Sharing with Third Parties
We will not sell or rent your personal information to third parties. We may share your information with third-party service providers (e.g. payment processors, shipping providers, analytics/marketing services) strictly to the extent needed to fulfill the purposes above. If any of those third parties are located outside Australia, we will — where practicable — inform you of such cross-border transfers.
7. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. This includes implementing appropriate technical and organizational measures (e.g. secure servers, access controls). However, note that no method of transmission over the internet or electronic storage is 100% secure.
8. Data Retention
We retain your personal information only for as long as necessary for the purposes for which it was collected (e.g. to complete an order, provide requested services, or comply with legal obligations). After that, we will securely delete or anonymize the information.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Object to or restrict processing of your data (e.g. for marketing).
- Withdraw consent, where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the contact details above.
10. Cookies and Tracking Technologies
When you visit our Website, we may use cookies and similar technologies to collect usage data and improve your browsing experience. You can choose to block or delete cookies via your browser settings, though doing so may affect certain functionality of the Website.
11. Use by Minors
Our Website is not intended for children under 13 / 16 years old. We do not knowingly collect personal information from minors without parental/guardian consent. If we learn that we have inadvertently collected personal data from a minor, we will promptly delete it.
12. International Data Transfers
If we transfer your personal information to a third party located outside Australia, we will take reasonable steps to ensure your information continues to be protected in accordance with this Privacy Policy and applicable law.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (e.g. to reflect changes in our practices or legal requirements). Whenever we update the policy, we will revise the “Last updated” date above and post the updated version on our Website. We encourage you to review this page periodically to stay informed about our privacy practices.
14. Complaints & Contact
If you believe we have breached your privacy rights or mishandled your information, you have the right to lodge a complaint. Please contact us using the contact details above so we can investigate and respond promptly.
15. Miscellaneous / Disclaimers
While we strive to protect your personal information, no security system or software is completely infallible. We cannot guarantee absolute security of data transmitted over the internet.